Terms of use

Loccalls.com is a trading name of LOCAL COMMUNICATION, which is a limited liability company registered in Ukraine (Number: 40342078). These terms & conditions constitute our agreement with you, the buyer, for the services and goods that we provide, acting as a company providing a service for the selection of a mobile operator and a tariff package for you as a tourist.. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms & conditions. No conduct by Loccalls.com shall be deemed to constitute acceptance of any other terms. Payment, acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. We may change the terms from time to time and you, the customer, are advised to check the website to consider any changes to the terms which apply to you. Your purchase of any sim-card and tariff is subject to the terms & conditions of purchase imposed by mobile operator and to the corresponding laws of the country and/or state in which the purchase takes place.

You will be provided with a sim-card by us either directly or as agent. The capacity in which we act depends on our relationship with mobile operator.

These terms apply to any purchase that you, the customer, make with us on or through this website, so you should make sure that you are aware of their contents. Both our terms & conditions and those of the partners we work with contain some exclusions and limitations of liability.

Your purchase on this website is conditional on you, the customer, accepting our terms. If you, the customer, do not agree with any part of them, you must not proceed with your purchase. By confirming that you wish to purchase a sim-card through this website you, the customer, indicate that you have read and understood and accept the relevant terms. If there is any part that you, the customer, do not fully understand, or if you have a query about the purchase, please contact us.

Confirming your purchase and taking payment
In most cases, we will confirm your purchase immediately. But sometimes, we need to wait to confirm that a sim-card is available. We will tell you straight away if this happens, and temporarily block the money on your payment card. As soon as they confirm your sim-card and tariff, we will let you know, and take the money from your card.

Until your sim-card is confirmed, you can ‘void’ the payment. You can not ‘void’ the payment in 48 hours before sim-card delivery.

When you purchase sim-card on our site, we will email you to confirm its availability in 24 hours after purchase.

Accuracy of Information
Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.

The Loccalls.com eOrder must be presented at the sim-card delivery point. We cannot be held responsible for sim-card deliveries rejected if eOrder is not presented.
We cannot be held responsible for sim-card deliveries rejected in cases of early arrival (less than 24-hours limit) at the delivery point.

What is included / excluded in the price?
The price includes:
– sim-card of a local mobile operator with chosen tariff;
– prepaid amount of services from the mobile operator (minutes within network, inutes outside network, megabytes of internet, sms etc. according to your purchase).

Early Pick-ups / Late Pick-ups
Your sim-card will be available at delivery point according to the pick-up dates and times detailed on your eOrder. Unfortunately, we are unable to provide sim-card before the detailed time. If you are unable to pick the sim-card up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the sim-card will still be available – and you will not be entitled to any refund.
If You, the customer, Wish to Make Changes to Your Purchase
No charge will be made for amending your purchase within 3 days before sim-card delivery.

Your eOrder will normally be available once full payment has been received. Where the sim-card cannot be picked up due to insufficient documentation (eOrder, valid identification, passport), this will be treated as a ‘No Show’, which means you will not be entitled to a refund of money paid. Please ensure that you, the customer, travel with your eOrder and passport (or any other document used during purchase). In some countries, passport is obligatory to get your sim-card.

Important Information Regarding Exchange Rates
Due to the fluctuation of exchange rates, please be aware that the amount charged to your credit card may differ from the price we quote when you agree to pay for a product or service. The difference (if any) will depend on changes to exchange rates during the period between the moment you book and the moment the charge is reflected in your credit card statement. Similarly, should we refund any money to your account, we will refund the exact amount initially charged – and will not be responsible for any fluctuations in exchange rates that lead to you receiving a larger or smaller refund than expected.

Terms of Your Contract with Loccalls.com
However you, the customer, choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows. When we place our services on our website, we are inviting you, the customer, to make an offer for their purchase. You, the customer, do not make this offer until you do so by clicking ‘Order’ on our ‘Payment Details’ page.

You, the customer, will have made us an offer to purchase the services once you have clicked ‘Order’. We will have accepted this offer once we have both received the necessary payment and made your eOrder available to you, the customer.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you, the customer, and us; nor are we liable for, without limitations, loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs.

We shall not be liable ourselves or vicariously through the partner companies for either any failure to perform or any delay in performing any of our obligations under or pursuant to this purchse, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 4 consecutive days, we may terminate and withdraw this purchase by giving 4 days’ notice to your, the customer’s, original billing address and refunding all amounts paid prior to the force majeure event.

We have the right to cancel a purchase upon limited or immediate notice in certain circumstances, such as the insolvency of local partner. In all circumstances we will use our reasonable endeavours to arrange for the supply of an alternative. Where a customer has made a fully pre-paid booking and we notify the customer before pick-up, the customer will receive a return of all monies already paid.

Making Purchase and Payment for Products or Services
If you wish to purchase or request products or services described on this website, we (or our business partners) may ask you to supply certain data applicable to your purchase – including, without limitation, credit card information and other personally identifiable data about you. You understand that any such data will be treated by us in the manner described in our privacy policy. You agree that all data that you provide for this purpose will be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account, credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.

Website Conditions of Use
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these

Conditions of Use.
Data protection – Personal data of the client; Security policy
All personal information about the client and credit card information received by our sites passes through a secure server that uses 128-bit encryption to protect your data; your browser will indicate that you are using a secure server. This information is displayed in the form of a lock icon located in the closed position at the bottom of the browser window. This security feature is enabled only when you view your web pages, exactly what you are viewing or when entering personal and billing information.

Data protection – Credit card information
The credit card data we receive from customers are “Encrypted” and stored in the database of application servers and database servers; they are unregistered when the order is displayed in the system.

Data protection – Personal data of the client
The client’s name and address, order details, e-mail addresses are stored in the database on the application servers and on the database servers. These data are never disclosed, used or sold to anyone outside of Loccalls.com without the prior consent of the client. The customer name and e-mail addresses can only be used by the marketing and sales department in order to send advertising messages, letter-quotas or special offers via e-mail of the client.

Data Protection – Security
Any personal information we receive from you on this site, including (without limitation) information about you provided during any booking process, is subject to the Privacy Policy applicable on this site. For more information, please see our Privacy Policy.

Use of Cookies and Other Tracking Technologies
We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our email communications. For more information on this, please see our privacy policy.

Customer Reviews
Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service, and used partially or in their entirety by Loccalls.com on our website, social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by Loccalls.com. We reserve the right to adjust, refuse or remove reviews at our sole discretion.
Reviews express the personal opinions of Loccalls.com customers who filled out a survey after completion of their purchase. These opinions do not necessarily represent the views of Loccalls.com.

To the extent permitted, these terms and conditions are governed by the law of Ukriane.